Returns Policy

You have 14 days from receiving your order to return it to us if it is faulty or isn't quite right, providing both the bottle and stap is unused and  in a resaleable condition.

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To organise a return please email: familiesonthego@yahoo.com and let us know your order number and reason for return.

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Please send them to the address below via Royal Mail and a obtain proof of postage:

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Families on the Go

121 Cowdenbeath Path, Bemerton Road, London, N1 0LF

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If approved, your refund (if the goods still are in perfect condition) will be processed and a credit will automatically be applied via your original method of payment.  Please allow a week from receipt of parcel before the refund is completed.

 

Faulty Items

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Customers are entitled to a full refund for faulty goods up to 21 days after purchasing.

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Any item(s) where a fault has been caused to due customer negligence  will not be refunded. Only manufacturing faults will be considered.

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To organise a refund on a faulty item please email: familiesonthego@yahoo.com and let us know your order number and information on the fault.

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Please send them to the address below via Royal Mail and a obtain proof of postage:

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Families on the go

121 Cowdenbeath Path, Bemerton Road, London, N1 0LF

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Once approved, your refund plus the postage you paid will be processed and a credit will automatically be applied via original method of payment. Please allow a week from receipt of parcel before the refund is completed.